Good to know

What else you should know


Rooms are ready as early as 2 p.m. so that you can start your vacation right away. Please let us know if you are arriving after 9:30 p.m.


We ask our guests to kindly check out no later than 10 a.m. on the day of departure. Late check out is possible upon request.


We require a deposit of €150 per booked room/apartment.

Bank Details:

Raiffeisenbank Flachau:
IBAN: AT17 3500 4000 0112 0336

E-filling station

There is a charging station for electric cars at the hotel parking lot.


Our hotel offers you the option of half-board. You can either select this option during the booking process in advance or decide to avail it spontaneously while staying with us. Experience culinary diversity and convenience during your stay with us.


The entire Hotel Pongauerhof is wheelchair friendly.

House Pets

Your four-legged family members are also welcome to stay with us. A fee of €15 per day (food not included) will be added to your bill. We ask for your understanding that animals are not allowed in the dining room as well as our wellness area.


Parking is available directly at the hotel free of charge.

Cancellation conditions

  • There is no cancellation fee up to 3 months before the date of arrival,
  • until 1 month before date of arrival 40 %
  • up to 1 week before date of arrival 70 %
  • less than 1 week before date of arrival 90%

Ski Storage

Every room is equipped with its own heated locker where ski equipment can be stowed.

Payment Methods

  • Cash
  • Debit Card
  • Visa
  • MasterCard