Good to know

What else you should know

Cancellation Policy for Summer 2021

Each booking can be canceled or postponed free of charge up to 3 days (72 hours) before arrival without reason. If a deposit has been paid, this will also be refunded.


Rooms are ready as early as 2 p.m. so that you can start your vacation right away. Please let us know if you are arriving after 9:30 p.m.


We ask our guests to kindly check out no later than 10 a.m. on the day of departure. Late check out is possible upon request.


We require a deposit of €150 per booked room/apartment.

Bank Details:

Raiffeisenbank Flachau:
IBAN: AT17 3500 4000 0112 0336

Corona Information

Due to extenuating circumstances we have taken extra steps to ensure your safety and health during the Corona outbreak. Your safety and health are our top priority.


The entire Hotel Pongauerhof is wheelchair friendly.

House Pets

Your four-legged family members are also welcome to stay with us. A fee of €15 per day (food not included) will be added to your bill. We ask for your understanding that animals are not allowed in the dining room as well as our wellness area.


Parking is available directly at the hotel free of charge.

Ski Storage

Every room is equipped with its own heated locker where ski equipment can be stowed.

Payment Methods

  • Cash
  • Debit Card
  • Visa
  • MasterCard